The Role Of Legal Operations In Digital Transformation

Legal department transformation refers to the process of optimizing and modernizing operations, processes, and technology within a company's legal department to increase efficiency, reduce costs, and improve overall performance. This includes implementing new legal technologies, streamlining processes, reorganizing workflows, and improving communication and collaboration within the department and with other departments. In essence, it amalgamates people, processes, and data under one umbrella to revolutionize the way legal teams function.

Legal operations encompass the management and administration of a company's legal department, including budgeting, staffing, technology, and process improvement. The goal is to make the legal department more efficient, cost-effective, and supportive of the company's business objectives. This involves implementing legal technology, streamlining contract processes, and utilizing data and metrics to measure and improve performance. Legal operations professionals also manage day-to-day operations, including budgeting, technology, process improvement, and performance metrics. Additionally, they may handle negotiation and management of outside counsel and vendor relationships, as well as legal risk management.

Achieving legal transformation

The transformation begins with contract optimization for optimizing daily operations of in-house legal teams, such as spend management, invoice handling, contract processing, and addressing legal matters. Gaps in these areas lead to immediate issues that demand urgent attention, resulting in unproductive work and time consumption.

A primary goal of legal operations is to transform the legal department from a cost centre to a value centre. This involves not only managing daily tasks, legal risks, and compliance but also providing strategic value to the organization. Legal operations professionals play a crucial role by implementing process improvements, utilizing technology, and creating performance metrics to measure the department's value. Automating processes and implementing technology solutions streamline operations, saving time, resources, and costs. For example, contract management software automates contract review and approval processes, reducing time and resources required for contract management.

The integration of technology is essential to alleviate the burden of manual and time-consuming tasks, allowing in-house teams to focus on higher-order tasks a key objective of legal digital transformation.

Contracts or matters?

The entry point into the transformation journey matters or contracts depends on the organization's needs. Contracts, spending, and matters are fundamental processes in an in-house legal team. Since contracts govern nearly every business activity, many organizations initiate the transformation journey by automating their contract management systems.

The endpoint of legal operations transformation

After achieving contract management optimization, the focus shifts to matters, spending, and other workflows within legal operations. This paves the way for the transformation of higher-order targets compliance, risk management, and analytics. Performance metrics measure the value of the legal department and guide strategic decisions. It is essential to connect and integrate higher-order functions to realize maximum value from legal operations transformation, turning it into a fully connected and integrated part of the organization's performance engine.

The transformation journey so far, and moving ahead

The journey of legal transformation begins with transforming basic tasks and daily activities, freeing up time and resources for higher-order transformation. The difference lies in ensuring smooth organizational functioning versus enabling value addition, business sustenance, profits, and growth. Contract management and related processes are foundational and must operate efficiently to support higher-order initiatives effectively. Therefore, contract automation is often the optimal starting point.